Sharing Job Vacancy - Jakarta Utara

Job Vacancy :
1. Customer Service Specialist.
2. Content Marketing Manager.


Content Marketing Manager

RESPONSIBILITIES :
Develop content strategies that include user journeys, competitive analysis, content audits, channel strategies, and editorial plans.
Turn qualitative and quantitative data into actionable insights and content recommendations.
Create frameworks for developing content based on audience insight.
Perform ad hoc research, content audits for O&O channels.
Lead and facilitate content meetings and brainstorms.
Prototype content ideas.
Evangelize the content strategy among various teams within the organization.
Work with channel leads to develop success metrics for content projects.
Help with the creation of content style guides that represents best practices and guidelines for content creation.
Educate various teams on digital best practices and trends in content consumption and creation.
Advocate for the customer. Ensure that customer needs are represented in all content executions.
Identify ways to shorten timelines, work smarter, and more efficiently

DELIVERABLE:
The Content Strategist should have experience creating the following artifacts:
Style Guides.
Editorial Calendars.
Content Inventories.
Content Audits.
Personas.
Content Gap Analysis.
User Journeys.

EXPERIENCE & EDUCATION:
At least 3 years of professional experience in a content strategy role.
Proficient in producing content for video, social, mobile, paid.
Experienced in interpreting content and digital channel metrics. Additional experience in interpreting social listening a plus.
Be obsessed with understanding consumer behavior.
Deep understanding of current and emerging products and digital experiences and the opportunities for content.
Strong storyteller. Able to communicate effectively to all levels of the organization.
Design experience via user research, user experience, interaction design a plus.
Comfortable with ambiguity. Able to shape challenges and problems.
Able to anticipate problems before they arise.
Excellent attention to detail.

Customer Service Specialist

Job Description:
Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing.
Current reference materials and available resources.
Provide assistance to members and/or providers regarding website registration and navigation.
Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.
Process written customer correspondence and provide the appropriate level of timely follow up.
May coordinate member transportation and make referrals to other departments as appropriate.
Maintain performance and quality standards based on established call center metrics including turn-around times.
Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment.
Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction.
Performs other duties as assigned.
The service channels include social media, email, and telephone

Qualifications:
At least 2 years of Sales or Customer Service experiences required.
Bilingual (English/Indonesia) is a plus

Work Hours:
09.00am - 06.00pm (Monday - Friday)

Location:
PIK - Jakarta Utara

For apply:
send your cv to : tiohahu@gmail.com

 

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